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@3415len wrote:

yep what a joke we contacted eBay back another chat , read back everything the other chat person wrote down , never took any notice to new eBay updates they list on their updated notice board , this mob is a real joke , you request to speak top someone or the supervisor , they just hang up.

find it hard to wrap my head around how they treat people, even tried to ring Ebay USA they said there was a 45 minute wait .

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It's got nothing to do with eBay USA, so there's no point ringing them.

If the neg rating is going to cause sleepless night for you, go onto eBay's online chat support, and politely point out that when you had the feedback reviewed for being in breach of the current guidelines for Victorian sellers, they removed the comment but forgot to remove the actual negative rating.

I emphasise politely, because customer service reps. don't normally hang up on customers making requests in a reasonable way.