@yourperfecthome wrote:

Hi,

As a seller I would like to know where is the $4 refund is for the many Express orders I receive now?

I don't mind doing them, as it has increased our sales................but................show me the money.

Sonia


I don't participate in the Plus program, so I don't have any first-hand experience of how it works, but to the best of my knowledge, the $4 is paid at the time of sale when the buyer pays, not later. 

 

So, for example, let's say the item is $25 free post, and your express postage upgrade is normally $5. If an eBay Plus buyer who qualifies for a free upgrade to express make a purchase, they will pay $25, ebay will pay $4, and the seller receives $29 in total, either via PayPal, or to their Payments account, so I would check the amounts in your PayPal account or Payments account if on Managed Payments.