@acermacca wrote:
it is my understanding they will only refund buyers if the seller has not responed or it can't be resolved.
if resolution has been met between the buyer and seller the case wont be automatically closed .
New rules in effect October 1st:
From 1 October 2020 until at least January 2021
- If you use a tracked postage service, reliably upload valid tracking and use an eBay-integrated carrier for your eBay orders:
- Your listings will be eligible for shorter Estimated Delivery Dates which will improve listing conversion
- After the item has been sent, if there is at least one valid tracking event, we’ll protect you by:
- Resolving any ‘Item not received’ requests
- We’ll absorb the cost of the refund without a defect on your account
- If you use an untracked postage service (e.g. Untracked Australia Post Domestic Letter):
- Your listings may show longer Estimated Delivery Dates to manage buyer expectations
- Your listings may be placed lower in search results
- If a buyer opens an ‘Item not received’ request, we will close any unresolved requests and refund them 3 business days after the request is opened
