Buyers can only override the SOD requirement and request safedrop if there is an email address or phone number on the label (eBay automatically include them, where available, and they can't be removed, but both are optional via My Post).

Signatures are not currently being captured at the point of delivery, but they are supposed to confirm someone is present at the premises and if not, return the package to a post office for collection, so it should still prevent safe drop.

If an item is delivered with safedrop (and the tracking indicates delivered), a buyer generally can't claim INR (or win a claim), regardless of whether SOD is used. The MBG policy that required SOD for orders valued $750 or more (including postage) in order to be eligible for protection is currently suspended.