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@silver-fox-bullion wrote:

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Have you tried to contact the buyer???   If not gave that a try before doing anything.   If you can get them in writting stating the above it will come in handy for where i would head this next.    My next port of call would be pay pal under seller protection if the buyer paid via pay pal as they only need proof of item sent.    IF that fails then go AUSPOST

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I suspect that that is not the way to go with this issue, opening a case with Paypal is likely to result in the option of appealing the eBay dispute to be impossible.

The OP should be trying to get as much information from AP as possible to further their chances of a successful appeal through eBay's MBG.  If that fails THEN go to Paypal.