@tcrazer wrote:
One of my buyers didn't receive their item and I need to refund them. I don't see the option to refund under the listing. I don't think a case was officially opened. Should I tell them to open a case and request a refund? The other option is to go to the paypal transaction and refund from there. Is that a safe option?
Sorry, I didn't realise you might not be on managed payments.
If you are not, by all means refund through paypal, that's the way we used to do it before.
Try to avoid them opening a case.
