Hi everyone, I sold this BNWT purse at BIN price. The buyer contacted me 15 days later after received purse, saying there were damages on the purse.

I told her if she could post the item back to me. I can either exchange or refund. She wanted an exchange and posted the item back to me.

I received the purse 2 days ago. There are many signs showing the purse has been used.

1. The protective plastic on the hardware is taken off. There's scratches on the surface of the hardware.

2. The leather on the corner was rubbed off.

3. There's strong perfume smell on the purse.

4. The tags was removed.

I contacted her again, asked if she has used purse and what's the original damage when she received it. Although I had a 7 days money back policy on 'unused' item, I would still work out a solution with her. 

She emailed me back and said all the damages are the original damages, and she never used purse. She wanted a full refund.

I'm not sure what to do now...