Because the buyer was entitled to leave feedback for the transaction as they saw it.

You asked for it's removal which was done THEN the buyer asked for it to be reinstated as it was factual and should NEVER have been removed to start with so it was reinstated.

But worth a try to get it removed and hope the buyer has no idea how to appeal the removal, which often backfires for the seller when the buyer knows how the system works as well.

Ha, ha, ha,.. (gigling here)... if you say so Ma'am!

The only trouble is that it seams very unlikely the buyer would have fought so hard to reinstate that f/back as it made them look bad. They would have been better off without it - and to us it made no difference either way.

But seriously, the fact does remain that just merely refunding someone, anyone, for any reason does not guarantee a good f/back, millions of sellers on Ebay can vouch for that.

Seller will issue a refund every time with primary motivation of doing the right thing, not in order to avoid the f/back - with us that doesn't even rate in this consideration. But then again, we have unconditional refinds on all items anyway.