I dont know what to do. help?

I don't understand, I posted a video game to italy but due to the corona virus, it has been delayed, and i am the one being punished by ebay... i feel so hopeless, 250 dollars out of pocket, and they most likely get to keep the game...

 

I provided tracking and called Aus post internationational and told me that do to the current issue the postage will be delayed... 

 

anyone know what i can do?