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@countessalmirena wrote:

Go to your local police station. Explain that you have just received back what you suspect is an empty box. Ask the police officer to witness your opening it, and if it is empty, to make a statement to that effect. You can try asking the police officer to open a case number in respect of this, primarily so that you have evidence to present to eBay.

 

Alternatively, ask an Australia Post employee to be your witness.

 

A statutory declaration should be the outcome, wherein the witness can state that the box was untampered with and opened in their presence, and the contents were xxxxx.

 

Contact eBay using the chat facility, and explain that you have a Stat Dec from a police officer and a case file number. Explain that you would like to upload those and to have the buyer's claim rejected as a result.

 

Make certain that you have all of your ducks in a row before you contact eBay, though. Have all of your evidence to hand, and have a clear outline of what has happened and what you want. Be polite and courteoius throughout.

 

 

 

 

You can make a complaint to ACSC using ReportCyber as well.

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that would be just a waste of time - Police will do absolutly noting, so is eBay

only option you have is take the buyer to court, like VCAT, will cost you $60, you can do it online, you will win 100% and get full refund plus court costs

Also ask in court to get a letter to ebay to get the feedback removed