@tzuwo-66 wrote:
As per "Buyers don't have all the power, eBay does, and they favour buyers in most cases", is what I meant as "Buyer > Seller" as this is eBay's platform. So we're in agreement here.
The distinction I made is actually really helpful to understand when dealing with ebay, and buyers.
Customer service always contains a level of lip service - it's higher with some businesses than others, but it's a useful tool to bring a situation around to the outcome you want, without triggering certain responses from buyers and / or eBay. In short, it's about learning to play the game with the rules that are in place, and without being "carded", so to speak.
As for the whole cancellation thing, sometimes it helps to read the help pages designed for the buyer, not the seller, however I should note that ebay gives absolutely terrible advice on this page about paying for items they want to cancel regardless:
https://www.ebay.com.au/help/buying/getting-started/cancel-order?id=4004
