Hi,

I sold an item (Item ID: 224263531393) early December 2020, and the item was shipped via Australia Post Ordinary Mail with no tracking advice.

The purchaser has been in contact with me claiming he has not received the item, and requesting a refund.

As there was no tracking provision with the postage, there is no proof that he has not received the item.

What do you suggest I do in response to his request for a refund.

Please help ...

Thanks & regards,

Marlene Grogler.