Hi there

Unfortunately contacting PayPal won't help. I recently had PayPal overturn a sale (even after I spoke to eBay and they confirmed that my description was on par), PayPal just took the funds out of my account claiming it was just 'putting the funds on hold' which of course meant they had to come out of my money.

When I called PayPal customer service I was told PayPal rules in favour of the buyer because if the buyer disputed the transaction through their own bank it would jeopardise PayPal's reputation as a financial institution. You can image how I felt. Usually being a buyer and to be honest never before this filing a complaint even when something I received was damaged or not to spec, having been subjected to that as a seller. And then be faced with accusations of negative feedback and rude capitalised messages after I offered to meet the buyer halfway and refund the amount less postage so that I would at least not be financially out of pocket.

So yes being a buyer and a seller I get to see both sides. I have had sellers promising a refund and not doing so then once the 30days or 60days lapses there is nothing you can do. You can't file a claim and you can't leave any kind of feedback.

However you can appeal a PayPal claim. This can be done if the item received from the buyer is not in the same condition as what you sent. Essentially the claim they made against you is the claim you then make against them.

As for the negative feedback, cancel the transaction and then they are not able to leave feedback. Also if the issue shows as resolved in the resolution centre I don't think that eBay will allow either party (you or them) to leave negative feedback.