dazzabelle I know how you feel. Item's still in good condition though, and cancelling requires the buyer to accept and they can still leave feedback.

Thanks for the advice sparklz. Good to know there's a way out of a neg.

phorum_junkie, I've actually just reread the message exchange and nowhere did I actually state I'll refund if the item isn't DOA. It went like this:

• Buyer: Item faulty. I want a refund.


• Me: Can you tell me what happens when you use it? Any damage from mishandling?


• Buyer: Nothing, item completely dead. No damage.


• Me: Can let me know what tests you've done? Suggested some other tests. If still not working return it and I will refund including postage.

No response from buyer, next day opens Paypal dispute:

• Buyer: Item DOA, in which case you promised refund.


• Me: Okay, return and I will refund including postage.

Since the buyer isn't providing the info I asked for I suspect they've just changed their mind. And therefore I don't want to send it back to them. What do you guys think?

Cheers.