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@gec2002 wrote:

I am in the same boat as many in that I send untracked mostly, however if I think there could be issues I will send as a tracked letter.

 

However, the eBay email received today (19/1) "eBay Money Back Guarantee Policy Reminder" states "change to the way Item Not Received requests are resolved. If you use a tracked postage service, reliably upload valid tracking and use an eBay-integrated carrier for your eBay orders"  Is that "valid" what sellers would regard as valid ie an Auspost tracking number or what eBay seem to regard as valid ie only if originally listed as being listed with a Tracking Shipping Service, and items listed as "untracked" but sent with tracking (and uploaded into eBay) would not qualify and therefore forced to refund.

 

It would be nice if there was someone in eBay we could ask these technical question, as CS wouldn't even know what a Tracked Letter was.?

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I had the same concern when ebay sent the email saying less than half the tracking I upload is "valid".

They also say "reliably" upload valid tracking - what is reliably? Do they mean consistently? Do they mean on X% of all orders? Do they just mean all orders that have a tracked service selected get tracking uploaded? It is so typically eBay to be this vague and open to interpretation.

My hope (ha!), is that because tracked letters are via Aus Post, and they are an integrated carrier so tracking results display on eBay, the questions of "valid" tracking brought up through their emails is basically a non-issue, and it's just eBay using coded language to get as many sellers as possible uploading tracking to as many orders as possible.