@curraone wrote:I'm sorry but this advice sounds all wrong.
First, the OP can see an investigation has been opened
Second, it is my understanding that if the item shows delivered, it is up to the buyer to query Aust Post, which they have done.
From the OP's original post, it looks like a dispute has not been opened yet, in any case.
My advice? Wait and see.
Indeed I can certainly see that 'Customer enquiry lodged' as shown in the tracking image below. It is does seem a very strange way of going about getting an INR 'freebie' if it is a scam because essentially they are blaming AP staff and it would be easier you would think to blame me the seller. So who knows what the 'truth' is, all I can say for sure is that the item was in the box as I have to weigh every item as very few are the same and I often have different packing materials inside as well as different box sizes and weights.
