Greetings Digital*ghost,

Thank you for your reply, it is appreciated.

I am "picking up what your putting down" (something that one of the tradies I used to employ many years ago used to ask me!) with regards to sales reps etc..

I generally don't mind being a "tutor" to help someone move forward with their project, I would normally go out of my way to steer clients clear of any obvious mistakes that they may be making / issues that they may have not considered for their application. 

And yet ignore what I have advised (#embarrassed) and go elsewhere & perhaps spend a few more $ on an alternate product.

I would be hopeless selling insurance, I am just too honest....

Sorry for my diatribe.

Cheerz