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@helenschmelon wrote:

Hi there,

 

Thank you so much as well for your reply and help! 

I really appreciate your guidance on what to raise with eBay live chat - it's so helpful thank you so much. 

I have checked the buyers history and the feedback I received was her first negative from a total of 3 reviews given (the other 2 were positive). I'll reach out to eBay live chat now 🙂 

 

I'll add them to my BBL as well and won't contact her unless it's my last resort. Thank you so so much for your guidance. I really appreciate your help!!

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I would much rather a neg than to have to refund, as I would probably get a neg anyway.

My one and only neg from many thousands of transactions was on this account a couple of monthss ago. They chose to vent, I kept the money, and they won't be able to buy from me on any of my accounts in future.

I sell for money. I don't really care what colour dots I get.