Tracking Numbers Not Updating / Ebay claiming they are not valid numbers
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on 04-06-2021 12:50 PM
For the last 2 months I have been having increasing problems with tracking numbers not updating.
Every week I get a message from eBay telling me to upload valid tracking for my orders. Every week the % they claim I have uploaded has declined (it was 94%, then last week 50%, and now this week they claim I am uploading 0% valid tracking)
As I use shipping labels, eBay automatically populates the tracking, so it can't be invalid. I have valid tracking for 100% of my sales! (confirmed by checking the tracking with Aus Post)
I am concerned that my listings are being pushed down in the search results due to this issue. I have raised it with eBay, and they have assured me it will be fixed, however that was 3 weeks ago, and still the problem persists.
My question is, am I the only one? Or is this a problem for everyone at the moment?
If anyone from eBay is reading this, can you PLEASE sort it out, it is becoming very frustrating!