sneaker authentication program

So, to start with I thought this was a great venture by eBay, as a sneaker seller and enthusiast I thought it would benefit many in the sneaker game........but, after roughly a month of the authentication centre being active.......I have a major concern that has yet to be addressed by ebay!

 

When a buyer purchases a pair of shoes, ebay!!!!!! needs to be emailing them and telling them there item is being sent to the authentication centre, then once authenticated will then be sent on to buyer with new tracking details.........at this stage, sellers can not communicate with buyers once the shoe has been purchased and deemed to be going to the authentication centre, so the onus is on ebay for communication..........which they are not providing at all!!

I am currently responding to a minimum 20-30 buyers per week, them asking why there shoes are delivered to a Sydney address??? instead of being delivered to there home address...............

 

On top of this, the authentication centre lost a pair of shoes I sent them, they have refunded the buyer and me, but that is not great business!!! Australia post have not lost a pair of my shoes for well over a year, but ebay manages to lose a pair in the first month of operation!

 

any other similar experiences out there???