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@jellybirddesigns wrote:

Please check buyer feedback before sending anything as a protection for yourself and personally, I wouldn't have dealt with any buyer who had to be reminded to pay time and time again.

 

Actually, now that we have that additional info - what this sounds like is a buyer who realised she would get an unpaid item strike on her account if she didn't pay up, so she did, but now the return request is just a way for her recover her costs as she had changed her mind back when she was bidding on the dress originally. This way she doesn't get a defect.

 

Tell her you cannot assess any claim until you have a proper photo. Also, you can advise her that if the item arrives back in perfect condition, then it will be considered a change of mind situation and you will only refund the item prices less all the postage costs.

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I agree with everything you've said in the highlighted red bit.

This is a woman who doesn't seem to have been overly keen to get the dress after she bid and would now like a refund. It may even be that she has caused a pull somewhere on it and she has thought to herself that she wasn't sure if she wanted it that much anyway and now this is an easy way to get her money back.

I am not sure I would write the bit in purple though. Best case scenario would be to get the frock back undamaged. I suspect the seller is going to have to pay out for return postage anyway & make a full refund. Ebay will probably go along with that.

If the buyer is warned beforehand that if she returns a perfect item it won't get the full refund, or that the seller will make waves and contest it, she will just make darned sure there is a catch in it before she returns it.