Just a heads up for sellers in regard to flaws with eBay current managed payments and returns processing.

First time I have ever experienced this issue after MANY years.

$460 new item sold Sunday 8th August 2021.
Buyer paid same day
Courier despatch con note generated and uploaded to eBay on 8th, with parcel picked up by couriers on 9th.

NSW to NSW delivery , to a more remote coastal area. Sending from lockdown area and to a lockdown area however I note couriers are all still working as usual, with carriers stating covid delays on website, as do Aus. Post.

Buyer opened eBay not received case 21st August.
I left multiple messages with all links to courier tracking number - which showed the progressive scans of item still in transit. According to online tracking the item was never lost or missing.

Item was onboard for delivery 26th August, which is the same day eBay refunded buyer all $460 in total and closed the case !

Speaking with eBay I am told the "system" automatically closed the case, but before that the eBay rep on phone IMMEDIATELY, and without looking , said "PayPal have closed that case in favour of buyer so it is out of our hands"

PayPal had nothing to do with the case as it was all via managed payments. I told them this, they checked and then agreed that was the case.

So then seller/s are off on the time wasting journey of opening appeals, support chats and further phone calls,  and then IF successful I'm told a further 48 hours before receiving moneys back....which is right where I am now.

The flawed "system" doesn't seem to verify anything in regard to tracking numbers and/or sellers messages.

Along the way the buyer never replied to approx 5 messages sent.

This NEVER happened when processing via Paypal given they had a more thorough process of confirmation.

eBay wants to manage everything ....labels, payments, refunds etc....BUT THEY CAN'T DO IT PROPERLY.

So, sellers please be diligent, although at this stage I don't know if there's any work around for me.

I am considering if and when moneys sent back to managed payment account it could very well be near 1 month from time I sold the item and sent it, to when the the payment will actually be in my bank account......some "management"

Also a  bit rough considering current covid delays that they don't even bother to check their own item sold page tracking numbers before making refunds to like this.