I am a Courier and Sendle items are often a nightmare for Pickup.   I have several people using Sendle where Sendle never actually advise there is a pickup or the advice is erratic at best.  One or Two of them I will accept Text Requests for Pickups from but for the others, due to Juvenile &or Abusive Behaviour  - it is their problem.  I have quite a few Sendle Customers where the system works seamlessly.   Sendle also frequently duplicate Pickup requests and clearing the Duplicate will generate a Futile Pickup notice in Sendle Tracking and there is really nothing you can do about it.  Australia Post and all major Couriers in Australia use the same Scanners and System - BluJay which was formerly Blackbay.  They seem to have clamped down on Third Parties using Tracking Data.    You will often find Sendle and the other Brokers (Shippit, Transdirect, Big Post etc) as well as ebay Tracking History and Notifications differs to the actual Tracking Events and updates can be significantly delayed.   Amazon must pay for access  which is why their Tracking is almost live and accurate.  I know when I am getting stuff to PO Box or Parcel Locker that I receive Amazon messages well before Aus Post messages.    Gen Y seem to only use Tracking Apps and the same thing happens.   Sendle are supposed to provide their own Customer Service and the Couriers they use will not respond to Sendle enquiries.   Sendle also seem to direct people to contact the Individual Couriers for enquiries and we will not respond.     We frequently get after hours delivery requests or phone ahead delivery requests for Sendle items which are just not going to happen and will delay items significantly.   The other problem we encounter is that Sendle pickups are Contactless so if the items are not at the door at the pickup location for Home Based Pickups then "Not Ready for Collection" is recorded which generates a Futile Pickup notice.   Sendle items do not get any Delivery Priority and I have never worked out why Sendle Receivers seem to think they are getting "Express" or "Priority" delivery or Afterhours or Phone Ahead deliveries.   This week there have been quite a few Sendle items missing Unit Numbers.     I was 100% up to date in my Courier Area as at Friday night ( I am not in NSW or Vic) but there are delays with Heavy Items - mainly Flatpack Furniture, Alcohol and Dog Food as well as any items requiring a Signature.  Masks are the  problem with Heavy Freight particularly where stairs or steep driveways are involved so daily numbers of these are limited to avoid the situation where you get "Mask Headache" which results in nothing getting delivered.      There was also mention in the Thread about Printer Less pickups - not going to happen.  No label - No Pickup.  That is how things get lost.