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@oddsandendsoz wrote:

So buyer has responded to my first response to their initial message with the following "Hi (my name deleted), thanks for for prompt reply. I will contact the post office so we can attack with a pincer formation and have also sent a copy of your email to my frends who have taken a deep speculative interest in this event.
Regards, (buyers name deleted)".

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Very strange language to be using.

Since it was Signature on Delivery and has been signed for - surely the buyer would realise right away that the package was too light for alcohol, but accepted it anyway?

Since it has been delivered, the onus does fall onto the buyer, but I'm just wondering if the PO can track the driver who handed it over to ascertain if it was a package that  was in the vicinity of 500g or 1.8kg.

What is the buyer actually wanting at this point, as I'm assuming they have not opened a case?

Also, I often see that the lodged weight is not on my receipts (just the general weight band). However, my lady at the PO always enters the weight, so it could be in the system, just not on the receipt.