Thats really good information except I didnt find these forums until today.

Secondly, the help pages are something you read when an issue occurs, not before.

Thirdly, the information contained within the help pages on ebay has no explanation as to why the funds would be held once the customer has the item and is satisfied. 

Lastly, yes, I opted to inform my customers in an attempt to avoid negative feedback for sending the items late which is something eBay should send to the buyer of a restricted account but instead the customer knows no different and will expect the item to be sent within 3 days. The eBay site is now telling me my items are overdue to be sent.  What do you suggest is a better outcome ?