Thanks for that. It was interesting that AP would not even refund the $100 that they allow for all parcels to him. I am wondering what eBay would do if he opens a case? Given that AP have delivered the parcel and it was signed for by him, is it likely that eBay will refund him?

I did not know that buyer's could be ineligible, is that because they had exhausted the system? It is very interesting to know that. As I said in my opening messages there is nothing obvious in his feedback, but some that could perhaps be construed as thankful for some negotiating maybe.