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@neuvecottage wrote:

I recently received a request from a buyer, that they wanted their purchase to be left on the front porch of their house. The item is being sent via Australia Post Untracked as the buyer did not avail themselves of additional services at cost. I responded saying that I will note their request upon the envelope, but as I did not own Australia Post, I could not guarantee that their request would be honoured. My question is , was I too harsh in telling the truth. Perhaps I should have said, I note your request and will write that on the envelope?   I don't know. Right or wrong, your going to get screwed. Ideas Please.

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I found this whole post perplexing till I read digital ghost's response and I think she must be right. This could be what they add as a note to all purchases, regardless.

 

You're talking about an envelope, right?

I personally would not have written a special note on the envelope about leaving it on the porch. On a parcel yes, I might.

Not on an envelope. That will go in the letter box.

Why should the postie have to get off his motor bike and make his way to the porch for an envelope?

 

You weren't too harsh in telling the truth, although in your position I may have ignored that message unless it was for a parcel sized item.

 

As for tracked services. No savvy buyer is going to pay extra for that, why on earth would they? If an item doesn't arrive they will just make an ebay claim for item not received. This isn't the old days where the customer loses out if an item doesn't arrive. Tracking will mainly be of benefit to you, the seller, to prove something has been delivered. Up to you whether you include it or not, guess it depends on overall price of the item as to whether it is worth the extra expense. I'd say most buyers are honest but you may find the occasional one who might take advantage of untracked.

 

 

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