Wow I didn't realise posting my genuine experience would result in such juvenile discussion by some people. Like I said, I was previously happy to use them and had used them numerous times without issue. However, missing the delivery date and then promising on 3 occasions that it will be picked up the next day, only to have no one pick it up over a 4 day period is unacceptable. Without any explanation and just being continuously told the same thing over and over again. Also without having the option to drop it off to a parcel drop off service either is pretty **bleep**. And again - I waited hours on chat for a response since there was no available phone number. Happy to send you chat screenshots where they apologise for the large delay in responding to me only to give me the same spiel that it will be 'picked up the next day' since that's so hard for you to believe. Australia Post has it's flaws, but at least when there has been issues, their support has always solved my issue and not screwed me around for days on end. Sendle's support was non-existent. Mistakes and screw ups can happen - totally understand that, it's how the issues are remedied that matters and unfortunately there was no remedy or customer support whatsoever.