This is all so true.

I have now used live chat twice and on both occasions i have been told the issue has been escalated but two weeks on I am still waiting for a result or contact from eBay.

They have however had the time to email me twice and ring me to get me to sign up to their new fulfilment centre even though I politely declined the first email based on the fact that this is not suitable for my business (which they would have know if they had looked at what I sell).

wonder what my $1000’s in eBay fees are paying for - definitely not customer service!