Hi

Here is the full details of what they have done.

This occurred as Ebay were setting up there payment methods from Paypal to themselves.

I had a customer requiring a pair of new fenders fro a Ford Escort.Our storage warehouse showed we hade 1 pair left in stock.When we picked them up from the warehouse we found one of the boxes damaged and when we removed the fender also found that to be damaged.

We messaged the customer and told him that one of the pair was damaged and we wouldnt send him a damaged panel.

We had not received any payment from the customer into our account.

Funds had instead gone direct into a Ebay holding account.

Customer agreed It easier to cancel the order and wait until another shipment of panels were brought in from overseas UK.Meanwhile Ebay contacted us requesting we refund the customer?They were informed the funds the customer had paid were in Ebays own holding account and we didnt have access to the funds.Ebay then wanted me to update my credit card details and they would take the funds from my credit card even though we had never received any monies/funds for the sale of the items and with the new Ebay setup where Paypal is no longer in the loop.It was  meant to be a simple method of Ebay sending the funds they had received back to the customer.This dragged out for weeks with our customer sending emails to Ebay explaining that I was trying my upmost to get the mistake made by Ebay rectified and this was in No way our fault and kept pushing Ebay to refund guy and the funds sent from Ebay back to him.This eventually took place approx 1 month to 6 weeks later.We then find that after Ebay agreeing it was there mistake and there would be No comeback on ourselves,everything was meant to be good.Then a month later we find I have a seller Restriction put on our account and also a note of No Seller Resolution.

We didnt recieve the funds and have never been given the funds and I shouldnt have been asked to refund something I have never received in the first place Eaby had the funds.The customer is also disgusted this has occurred especially after all the many conversations over a period of weeks getting the customer his refund back from Ebay.Looks Honesty doesnt pay.