Goods couldnt be sent as one of the panels was damaged when unboxed so funds would not be released even if the pair of fenders were sent(which we wouldnt do).Customer cancelled the order and if it was done via Paypal and we had the funds into our Paypal account,then the funds would have be returned immediately.

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Customers cannot cancel orders, only sellers can do that. You've been on Ebay long enough to know that.