Here are the facts

Customer requested a cancellation of the order,which with consultation via Ebay was done.This then meant funds which were in a Ebay holding account(remember this system had only just be put in place)

The next thing I need to do with regards to the buyer was to try and get the funds released back to him from Ebays holding account.No-one at Ebay knew how they could get the refund returned from there hold account back to the buyer.Everytime it was meant to be sorted they would message me asking for the funds to be supplied.Everytime we replied explaining that we didnt have the funds and Ebay wherever in there system was holding the amount of refund.this carried on over 30 times with no-one knowing in ebay how to get the held funds returned.After 4 weeks my account showed up that we owed Ebay the full amount of $1800 which would be taken from our credit card or bank.after 6 weeks plus of backwards and forwards Ebay finally found out how to transfer the funds back to the buyer from there holding accounts.Then on our following month accounts Ebay was asking for the seller fees for the item which after numerous messages and call backs they finally relinquished.There system at the time of the changeover from them using Paypal was in a complete shambles.The buyer when we initially told them that Ebay had frozen my sellers account contacted Ebay and told them in his words that what they were doing was totally wrong and that I had been the person trying to get his refund back all of the time this dragged out for and that he was extremely annoyed at Ebay for them stopping me from selling and that Ebay couldnt sort the roblem at it was only with my persistence that he got his refund at all.There system was flawed at that time and now after they initially re-instated the sellers account they later overturned it.