I had a $2,500 parcel 'lost' in the AP system.  It was not insured so I received a compensation of $100 and sent along on my merry way.  Like you, I truly can not comprehend how a parcel can be 'lost'.  I'm not physicist but I'm pretty sure matter does not spontaneously vanish into a parallel universe.  My guess would be theft by an AP employee or it was damaged and thrown away.  This was an inbound parcel so I didnt pack it, I guess it could have been poorly packed and the contents are strewn across the back of some driver's truck.

You would think that AP keep track of how many claims, losses and so on are filed and match those to drivers.  I mean if Driver X has lost numerous items worth a lot of money, and caused AP to pay out insurance claims, you would think they'd sort that out.  I have a neighbour who is a driver for AP and previously worked in the sorting depot, she said security is pretty tight to avoid mail fraud and theft, but who knows?

**bleep**py situation to be in