Yes, papermoon that is what almost always happens. I receive as many AP parcels as I send and that is what has been happening from the beginning of COVID. And yes, tracking almost always shows 'awaiting collection at LPO' if the buyer was not home. If these have indeed 'gone missing' I won't use AP again, as I say I have sent around 3k parcels over the past 8 years with almost all sent with SOD (signature on delivery) and almost all with added insurance (I have two accounts and sell personal items like books on the other account that does not always need SOD and some bottles are only worth $100 or so and these are covered in most part automatically by AP).

However, I probably receive as many parcels as I send and won't be using companies that use AP, or will at least request they are not used. Yes, things happen and some things cannot be avoided, but AP can choose how they react and deal with this, and so far they have done nothing that gives me confidence that this won't continue to happen.