Thanks for the input. I do agree that bottles can get damaged in transit and have received a half dozen or so of those myself. However, we go well beyond other retailers in this regard (admittedly a number of other retailers do this too) so this is not just rare for us, it is totally unprecedented as we pack in extra strong double walled boxes, use copious amounts of bubble wrap and fill all voids with either packing peanuts of extra cardboard. We have NEVER had a customer recount that their bottle is broken. Not only that, but a lot of the bottle we send are rare and collectable and so often come with display boxes or canisters and again we never receive any message or complaints saying that the box or canister is damaged which would happen if we were not pacing them to the degree we do. 

On top of that too, as I stated above, AP 'should' place an update on the tracking if there is damage or broken bottles or the box becomes wet, certainly this should happen if the parcel is destroyed. If it is delivered then this seems to not happen. As I say, it would be rare for even ONE of our parcels to be damaged in transit, let alone 4/4 or 2/4, but not only that, there is no further scanning through their system from the time we handed over, and most parcels would likely be damaged in the processing phase.