There is no "team" response because you aren't going to get a reply from ebay. They don't look at the forums, let alone reply. This is a member to member forum. Pointless reaching out to ebay thinking you will get a reply.

As English isn't your first language, as you have said, definitely get someone to check your replies to negative feedback before you post, because it makes absolutely no sense, and any Australian buyer would think you might be a bit below a clam shell. That isn't what you want. I have had negative feedback from numpties and a factual reply, with no malice, has not affected my selling at all.