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@jebedar123 wrote:

If I had to re-enlist again I'd have to put in the description as "Refurbished" or "Serviced"... the equipment was devalued in my opinion.

 

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No, just say new battery and keyboard replaced under warranty, that still has "X" months to go.

I 100% agree with you if that was the case, but I don't think you understood my question. It is about how ebay should be ruling here.

Quoting ebay "If an item is returned used, altered or damaged, it may be appropriate to issue a partial refund to the buyer.". 

Note the "altered". The question is simple, I want this sold. I have documentation that the buyer "altered" the item before returning it. Can I refuse the return?

BTW, this question was already posted and answered but it was in the USA community by mistake, here it is:

https://community.ebay.com/t5/Ask-a-Mentor/Ebay-return-with-a-twist/m-p/33226317#M273941

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@jebedar123 wrote:

 

Quoting ebay "If an item is returned used, altered or damaged, it may be appropriate to issue a partial refund to the buyer.". 

 

eBay may well see it as the laptop being "improved" through a warranty repair, and rule against you if the buyer opens a formal dispute with them.

 

Note the "altered". The question is simple, I want this sold. I have documentation that the buyer "altered" the item before returning it. Can I refuse the return?

 

Read what I said above, but note that if you refuse a return and eBay rules against you, you will have a defect put on your selling account, and as a "new seller" that's the last thing you need.........

 

Edit. Just refund the buyer, you're in a win/win situation, the laptop is in better condition now compared to when you sold it.

 

 

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"Read what I said above, but note that if you refuse a return and eBay rules against you, you will have a defect put on your selling account, and as a "new seller" that's the last thing you need........."

I didn't say anything about refusing a return. I want eBay to rule in my favour. But still, you have a good point that should be mentioned in this conversation.

"eBay may well see it as the laptop being "improved" through a warranty repair, and rule against you if the buyer opens a formal dispute with them."

Read what I said about the "cause" of the return. The buyer says the laptop isn't what it was advertised because the battery was faulty. If that's the case, eBay shouldn't honour the return because as you said... the item is better and "improved" so there is no reason to return the item since it is working perfectly with extra 3 years warranty on the battery and keyboard... understand what I'm saying now?

Regardless, what you've mentioned has helped me think a bit.

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@jebedar123 wrote:

 

Read what I said about the "cause" of the return. The buyer says the laptop isn't what it was advertised because the battery was faulty. If that's the case, eBay shouldn't honour the return because as you said... the item is better and "improved" so there is no reason to return the item since it is working perfectly with extra 3 years warranty on the battery and keyboard... understand what I'm saying now?

 

 

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But it wasn't just the battery that was faulty, there was apparently a problem with the keyboard as well. As I said before if the buyer opens a formal dispute with eBay through the MBG and you refuse to refund them, eBay will likely rule in the buyer's favour citing that you should have been aware of the problems before listing it - it matters little whether you were or not, the fact is they were faulty and there may be furthur undisclosed problems with the laptop.

eBay will nearly always rule against the seller in disputes, that's well-known on the boards - and in your case since there were proven faults in the laptop, it's even more likely that the dispute will go in the buyers favour.

You are also lucky that the buyer gave you a positive feedback for the transaction, presumably they didn't know of the battery problem at that stage.

I'll advise again, just refund the buyer and relist the laptop - you may get more or less for it the second time around. But by refusing the refund I honestly believe you're on a hiding to nowhere.

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@jebedar123 wrote:

I 100% agree with you if that was the case, but I don't think you understood my question. It is about how ebay should be ruling here.

Quoting ebay "If an item is returned used, altered or damaged, it may be appropriate to issue a partial refund to the buyer.". 

 

Note the "altered". The question is simple, I want this sold. I have documentation that the buyer "altered" the item before returning it. Can I refuse the return?

 

BTW, this question was already posted and answered but it was in the USA community by mistake, here it is:

 

https://community.ebay.com/t5/Ask-a-Mentor/Ebay-return-with-a-twist/m-p/33226317#M273941

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-The laptop has not been altered. It has been repaired. (Under warranty), so no legs to stand on there! 

-it was sold used, so no legs to stand on there……  

-it isn’t damaged, it’s in better condition now, than when you sold it, so no legs to stand on there, either! 

Let’s cut to the crux of it…. You don’t want to part with your $3K!! And that’s what all this is boiling down too. 

As ALREADY SUGGESTED….. accept the return, refund the buyer, and relist. You could probably add an extra $100-$200 on it this time because it’s actually in better condition than when you first sold it! 

Hype it up…..  Brand new blah blah blah………. Etc etc etc……. 

Try and be a seller with morals! Because so far, I haven’t seen any from you! 

I understand what you are saying; however, you also made a big mistake of assuming I have no morals as a seller. I advertised the item and sold it and I don't want to do the work again. It has nothing to do with morals. If the buyer had a problem with the item, he/she/they shouldn't have pressed the buy button! If the item was damaged, they should have sent it back as it was received. Furthermore, I got a great review because I even kept in contact with the buyer after they received and inspected the items and I intend to keep having open communication with the buyer if I can; I want to solve this problem. This world is already screwed up without people with your stand attacking individuals with nothing to back it up.

Unfortunately, this thread was nothing like the one in the eBay USA community where they told exactly what I wanted in a very simple sentence, unfortunately under the wrong jurisdiction.