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@jebedar123 wrote:

 

Quoting ebay "If an item is returned used, altered or damaged, it may be appropriate to issue a partial refund to the buyer.". 

 

eBay may well see it as the laptop being "improved" through a warranty repair, and rule against you if the buyer opens a formal dispute with them.

 

Note the "altered". The question is simple, I want this sold. I have documentation that the buyer "altered" the item before returning it. Can I refuse the return?

 

Read what I said above, but note that if you refuse a return and eBay rules against you, you will have a defect put on your selling account, and as a "new seller" that's the last thing you need.........

 

Edit. Just refund the buyer, you're in a win/win situation, the laptop is in better condition now compared to when you sold it.

 

 

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