Good grief - gone already. Ah yes that neutral. The total was approx $50. They obviously have no idea about postage (though an experienced buyer) - it went in an AP parcel for $10 as it was too thick to go as large letter in a small flat box.  They asked for a coin for size comparison, when the size in cms was clearly given on the description. I assume they used the app and didn't read the description.  I sent them a polite message explaining all this and asked if they would like to revise their Feedback. They sent a return message thanking me for my understanding and help. Sigh. I didn't bother responding to the Feedback as it would soon disappear off the front page, and after all, she did say she loved them!