I'd be making sure I kept the message with the email address - could be used to explain the buyer wanted to avoid eBay.

Will do ... can't understand how it got through on Ebay, but if need be, Ebay can check and see for themselves ... thanks again for all your help.

---

@imastawka wrote:

Just a heads up, if they paid, it is still a transaction and can still leave you a red dot.

 

If it is abusive in any way, you can ask ebay to remove it.

---

I thought if a transaction had been cancelled, a buyer couldn't leave feedback? Happy to be corrected if I'm wrong!

To the OP, definitely come back if the buyer is able to leave negative feedback.

A buyer can still leave Feedback on a cancelled transaction, unless the order was cancelled because they didn't pay for the item.

Order cancellation policy | eBay

Sorry you have been misinformed regarding exchanging contact information. Once you have completed a transaction with a buyer either party can send their contact details. It is only prior to a sale that you are not allowed other than allowing buyers to access your phone number on ebay if you have opted to share it.

It's not exactly the contact details - it is the content of the rude expectations.

The seller has handling time - the buyer in another State.

The buyer has been totally rude & unreasonable - hence the seller has a very good chance of any dot removal.

Dom, if they're not rude and unreasonable in their feedback, it will stay.

Ebay will state it 'was the buyer's experience.'

We can only hope they are as big a D$ck in their feedback - if any is left - as they are in other communication.