Hello all, I'm a seller on eBay! 😊

I recently sold something (about 2 weeks ago) valued at $250. The buyer sent me a request stating he hasn't received his item. It was posted but I accidentally forgot to upload the tracking number. 😅

Then he said, along the lines of... "No worries, how do I close the request"? I've never made a request myself so I didn't know. It has been 3 days and the request is still open. eBay is stating that the money is on hold however I can confirm it was released 2 weeks ago. (It has not been retracted from my account). However, my new funds aren't being released and it's saying "no further payouts". I don't know if it's just taking it's sweet time processing or that money is on hold. It doesn't state it's on hold at all but I don't know. Please help me! 😊😭