Are you providing sufficiently high quality images?

Are the images edge to edge?

What size are the files?

From memory, I was required to provide a DL or passport number in ONE space.

As stawks said, try one, not both and don't overcomplicate things. Or opt for micropayments.

I just read that you only need one form of id, passport or dl.

have you tried entering the passport in both sections ie photo in one section and passport number in second section?

I don't know if this will help:

When you're uploading documents to eBay, the files you upload must follow eBay's guidelines. You should make sure the names on the documents match the names on your eBay account. Additionally, the files must be:

• In JPEG, JPG, PDF or PNG format
• Visible from edge to edge, including all four corners – we may not be able to verify your details if the image is blurry or if information is cut off
• A maximum file size of 4 MB
• In colour