@hashtag-trashbag wrote:
Thankyou unfortunately ebay is my full time income so that's not am option for me. But I have not listed anything for the time being I just have all my old listings up that are totally manageable. I'm going to take your advice now and contact ebay with tracking details. Thanks for that I think if I start creating a case now then I will be safe. Because she just made a really dumb mistake
If ebay is your fulltime business, then as Springy said, STOP sending freebies to customers that have been refunded. It achieves absolutely nothing, except you losing money on items you could have resold. It's not going to fix your feedback and it's not going to fix your rating. Only time will do that (you will be back to 100% in 12 months). The buyers are cheering because they got a free item, for basically very little effort.
As for your buyer who bought today and said it was missing items, don't back down. As others have said, save all messages between you. Take screenshots of tracking. She won't be able to open a dispute until the last ETA has passed, so hopefully she realises her mistake between now and then.
