Hi guys,

I recently sold an item for $580AUD to a buyer in china using a reshipping service so the address I had to send it to was a dock in Sydney, anyway the item sold on the 15th of September, I sent it 2 days later, it came back to me as an incorrect address just over a week later, I double checked the address with the buyer and sent it again, same thing happened it returned to me, so I checked with the buyer again and this time noticed a formatting error with the address so I fixed it and sent it once again this time express post, it was successfully delivered 3 days later.

between it arriving back the second time and being sent for the third time the buyer opened a item not received case, I assumed it would automatically close once the tracking showed delivered and I would get my money.

it didn’t so I contacted eBay support and they said they closed the case in my favour, however it still showed open in the app, so I contacted them again and they said 

“I have reviewed the details for you and can confirm that the case has been closed in your favor. However due to high claim value, it needs to go through secondary level approval.”

is this right? How can the case be closed but still open? They went on to say it will be a further 3-5 days to be reviewed.

at this point it will be over a month of the money being on hold and I’m out $60 for sending it 3 times.