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@hydroxinol wrote:

Hi,

I,ve had 4 days of frustration with Ebay, not accepting my details.

So am merely venting my anger at the situation.

For me the seller payment method is new , as I have sold very infrequently over the years, and never needed to enter all those details. Oh BTW I didn't introduce new information, the first representative told me that the system had reported that the licence was unreadable ( this is apparently scanned by computer). But when the next representive I spoke to actually had a look at the pictures , they said they looked perfectly fine and they would have to get a human to intervene.

For me this has been frustrating,and as basicallly a new seller with the current system ,  so apologies for any ill will I have caused you. But I didn't really need to be told this has been in place for 3 years, and that I should have known this. I don't read the plethora of emails coming from ebay unless it is relevant to my situation, until I needed to know of course :). By then the emails were long gone. When I placed my new listing there was no information telling me what the new system was , or that I would have to fill out all this info. In fact the first I knew of this was after the item was sold, when I get an email telling me I will not be paid until I input this info.

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I understand your frustration and I think ebay has a lot to answer for.

Sure, the information about managed payments has been around for years and I'd say all the regulars on this board are well aware of it.  But newish sellers, not always.

In my opinion, ebay should make it impossible for a seller to list anything at all on ebay until they have signed up properly into the system. That would eliminate a lot of problems because you're not the first person to come on here, upset because you are having trouble accessing your money.

But as you now know, ebay doesn't do that. So you need to put some things in place to protect yourself. First off, if I were you, I'd pull down any listings you currently have on ebay.

Don't try to sell another thing till you have this managed payments sorted out.

Keep contacting ebay chat line till you do get some satisfaction.

As for the item or items you have already sent, remember that the buyers have actually paid for them.

You're not getting them back. How could you? Put yourself into the buyer's shoes. Would you agree to post back an item you had paid for? Nope. Even if you agreed, you'd expect the seller to pay return postage if they wanted it back. And in the meantime, you may well have used the item.

If the seller didn't agree to pay return postage, you might even open an ebay claim ona  return and that would be bad news for the seller.

The most likely outcome though would be that you the buyer would think the seller was strange & it was their problem as you had paid & it wasn't your job to sort it out. So you'd ignore the seller and any feeedback you gave would probably be neutral or maybe even negative.

So don't even think of contacting the buyers. Put that out of your mind right now.

Ebay has your money. It is there, waiting for you. You just have to sort out managed payments then wait for 30 days as you're a newish seller as far as ebay is concerned. And you want to avoid any negs too.

Only after you're properly signed up should you relist your items. 

The 30 day wait for funds isn't there forever, it would disappear if you became a regular seller with a reasonably frequent turnover. The wait is only for new or occasional sellers.