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on 05-02-2013 11:22 AM
In general, I would rather have someone ask if I need assistance than not ask. It's common courtesy as a staff member to try and be the most helpful that you can. A good way of doing that is knowing what they're looking for and that comes about by asking.
There is nothing helpful in distracting potential buyers from having a look around. Unless I know what they actually have, and if I like like it, I do not really know what I want; so how can anybody help me? Sales staff should only ask if person need assistance if they look as they need it. I am talking about clothing.
It may be different if I walk into a store looking for something particular, like a fridge, but even then, I find sales staff more interested in selling you something, anything, rather than actually listening what you are after. I have had a girl trying to sell me microwave when I wanted ordinary portable oven, or when I was after very specific upside down fridge they tried to sell me something 2x the size, not to mention that when I asked for stainless steel kettle I ended up with one that is plastic inside. If I was inspecting the kettle myself, I would have looked inside. Not to mention the man who dragged me away from digital radios to try to sell me cheap clock radio. He actually said: "they are digital, they are very expensive", I can tell you I was out of there fast 🙂
Voltaire: “Those Who Can Make You Believe Absurdities, Can Make You Commit Atrocities” .