- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 28-12-2023 06:49 AM
@*sons_n_daughters* wrote:
@brickworksmarket wrote:I wonder if you know how ebay manages the damaged item received claim.
AP could save money on a simplified system instead of lying to their customers about making insurance claims for lost or damaged items when it comes to businesses. Also they tell customers to go back to the business for a replacement, no mention that they need to take it to the post office themselves for the sender to be compensated. Ebay does not require the buyer to take it to the post office to get a replacement or refund.
I am not a business. A few years ago I sold an item for $250. Could have been $275, but it doesn't matter. The tracking never showed the item as being delivered. I know the buyer received it because they sent a message thanking me and saying how happy they were with the item. Due to the cost, I chose to take out insurance.
I'm normally an honest person, but I thought, what the heck, so I put in a claim with AP for a lost item. Mostly to see if it would go through. I initially contacted them via their Facebook page (being polite certainly helps with them bending over backwards to help). They said to open a case via My Post, which I did.
The next day I got a phone call and went through everything with them. They said they would call back the next day, which they did, saying they couldn't locate the item and a money order for the full amount was in the post. It arrived 2 days later and I cashed it in the next time I went to the PO. Done and dusted in under a week.
I've never had to deal with damaged items because a truck could drive over my parcels and not damage them, but making an insurance claim was about as easy as you could get. It was absolutely no hassle at all, and certainly no lying on the part of AP.
And it is exactly because of this type of dishonest people, that Australia Post need to see damaged items. I know the circumstance is different as this is a ''lost'' item so AP cant inspect it. But it just highlights that supposedly ""honest"" people, will cheat the system for their own gain.
