Sent 300 parcels plus- they will refund you post cost if not collected in 2 days. You do r have to reschedule yourself . I've always had an instant reply in chat window. Claims have always been approved. Only had 1 item lost of over 300.  Aramex is the only courier that has let their service down..  I'm in sydney I'm.not sure if their service is bad elsewhere but never an issue really compared to AP.