I sent an item to a customer in January and they have not received it. It stated there was no tracking on the parcel. Do I need to refund the item? I am not sure if they have received it and they could be lying.
Why ask the question if you think your non-answer is a solution?
Its interesting, their ads actually say they use standard parcel, but above they admit they are sending untracked letter. And at the same time asking if the buyer is lying, I question what they are doing.
