Item sent but not received

[retr0refresh]

I sent an item to a customer in January and they have not received it. It stated there was no tracking on the parcel. Do I need to refund the item? I am not sure if they have received it and they could be lying. 

[repentatleisure1952]

Has the buyer opened an INR CASE?

They may be out of time to escalate the case but could open a bank chargeback.

Without tracking showing delivery you will be refunding.

[retr0refresh]

No they haven't opened one.

[repentatleisure1952]

Then only you can decide what to do.

[davewil1964]

Why was there no tracking? Did you send as an untracked letter?

What carrier did you use?

All parcels should have a tracking number attached. Did you add the tracking number when you marked as sent?

[retr0refresh · Accepted solution]

It was an untracked letter.  I have issued them a refund. Thanks for your assistance.

[davewil1964]

Why ask the question if you think your non-answer is a solution?

[sugar249]

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@davewil1964 wrote:

Why ask the question if you think your non-answer is a solution?

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Its interesting, their ads actually say they use standard parcel,  but above they admit they are sending untracked letter.    And at the same time asking if the buyer is lying,  I question what they are doing.